Refund policy
Last Updated: August 25, 2026
We want you to be happy with your Tenzo purchase. If you have an issue with your order or would like to request a return, refund, or replacement, please contact our support team at support@tenzotea.co.
Please do not mail any products back to Tenzo without first contacting our support team. Returns sent without prior approval may not be accepted or processed.
Return Window
Return requests must be submitted within 60 days of the original purchase date.
To be eligible for a standard return, products should generally be unused, unopened, and in their original packaging. We may request your order number, proof of purchase, photos, or other information to help us review your request.
How to Request a Return
To request a return, email support@tenzotea.co with your order number and a brief description of the reason for your request.
Our support team will review your request and provide next steps. If your return is approved, Tenzo will provide you with a prepaid return shipping label and instructions for sending the product back.
Do not ship your return to any Tenzo office, warehouse, manufacturer, or fulfillment center unless our support team has specifically instructed you to do so.
Refunds
Once an approved return is received and reviewed, we will notify you regarding the status of your refund.
If your refund is approved, it will generally be issued to your original method of payment. Processing times vary by bank, credit card company, and payment provider, so it may take several business days for the refund to appear on your account after it has been issued.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us at support@tenzotea.co as soon as possible.
Please include your order number and, when possible, photographs of the product, packaging, or shipping damage. Our support team will review the issue and determine the appropriate resolution, which may include a replacement, refund, or other solution.
Please do not dispose of or return damaged or incorrect products until our support team provides instructions.
Exchanges and Replacements
We do not process traditional product exchanges through self-directed returns. If you need a replacement product, contact support@tenzotea.co and our team will help determine the best resolution.
Sale and Promotional Items
Eligibility for refunds on sale, promotional, discounted, bundled, or limited-time items may depend on the terms of the applicable promotion. Contact our support team if you have questions about a specific order.
Late or Missing Refunds
If we have confirmed that your refund has been issued but you have not yet received it, first check with your bank or credit card provider, as processing and posting times can vary.
If you still have not received your refund after allowing sufficient processing time, please contact us at support@tenzotea.co.
Return Shipping
For approved returns, Tenzo will provide a prepaid return shipping label. Customers should use the label and return instructions provided by our support team.
Please do not purchase your own return postage or ship products back without authorization, as Tenzo may not be able to reimburse unauthorized shipping expenses or properly process an unapproved return.
Contact Us
For all return, refund, replacement, or order-related questions, please contact:
