Last Updated: August 25, 2026

Tenzo Tea, Inc. (“Tenzo,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and otherwise process personal information when you visit tenzotea.co (the “Site”), purchase our products, communicate with us, or otherwise interact with Tenzo.

By using our Site or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

Personal Information We Collect

Depending on how you interact with Tenzo, we may collect the following categories of personal information:

• Contact information, such as your name, email address, telephone number, billing address, and shipping address.
• Order and transaction information, such as products purchased, order history, payment status, returns, and other transaction details.
• Payment information, such as payment card or other financial information necessary to process your purchase. Payment information may be processed and stored by our third-party payment processors rather than directly by Tenzo.
• Account information, such as login credentials, account preferences, and saved information if you create an account.
• Communications, including information you provide when contacting customer support, submitting a form, participating in a survey, reviewing a product, or otherwise communicating with us.
• Marketing information, including your preferences for receiving marketing communications and information about your interactions with our emails, text messages, advertisements, and promotions.
• Device and usage information, such as your IP address, browser type, device type, operating system, pages viewed, referring URLs, interactions with the Site, and approximate location derived from your IP address.
• Information collected through cookies and similar technologies, including information collected through cookies, pixels, tags, web beacons, software development kits, and similar technologies.

How We Collect Personal Information

We may collect personal information:

• Directly from you when you place an order, create an account, contact us, subscribe to communications, participate in a promotion, or otherwise provide information to us.
• Automatically when you use our Site, including through cookies and similar technologies.
• From service providers and business partners that assist us with operating our business, processing transactions, marketing, analytics, advertising, fulfillment, and other services.
• From social media platforms or other third-party services when you interact with Tenzo through those services.

How We Use Personal Information

We may use personal information to:

• Process, fulfill, and deliver orders.
• Process payments and transactions.
• Create and manage customer accounts.
• Provide customer service and respond to inquiries.
• Communicate with you about orders, products, services, and account activity.
• Send marketing and promotional communications where permitted by law.
• Personalize your experience and provide product recommendations.
• Operate, maintain, analyze, and improve our Site, products, and services.
• Measure the effectiveness of our marketing and advertising.
• Detect, investigate, and prevent fraud, security incidents, and other potentially illegal or harmful activity.
• Protect the rights, property, safety, and security of Tenzo, our customers, and others.
• Comply with applicable laws, regulations, legal processes, and governmental requests.
• Carry out other legitimate business purposes consistent with the context in which the information was collected.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, web beacons, and similar technologies to operate the Site, remember your preferences, understand how visitors use the Site, measure performance, and support advertising and marketing activities.

Some cookies and similar technologies are necessary for the Site to function, while others are used for analytics, personalization, or advertising. Depending on your location and applicable law, you may have the ability to manage certain cookie preferences through the privacy or cookie controls available on our Site or through your browser settings.

Advertising and Analytics

We may work with advertising, analytics, and social media partners to understand how customers interact with our Site, measure advertising performance, and deliver or personalize advertisements. These partners may collect information about your activity on our Site and other websites or services over time using cookies, pixels, and similar technologies.

Depending on applicable law, certain disclosures of personal information for cross-context behavioral advertising or targeted advertising may be considered a “sale,” “sharing,” or targeted advertising even when no money is exchanged for your personal information. Where required by law, we provide consumers with the ability to opt out of these practices.

How We Disclose Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our business, including:

• Service providers that provide services such as website hosting, ecommerce functionality, payment processing, order fulfillment, shipping, customer support, email and text messaging, analytics, information technology, fraud prevention, and other business services.
• Advertising and marketing partners that help us advertise our products, measure campaign performance, and understand customer interactions.
• Professional advisors, including accountants, attorneys, auditors, insurers, and other professional service providers.
• Government authorities or other parties when required by law or when reasonably necessary to protect our rights, prevent fraud, enforce our agreements, or protect the safety of Tenzo, our customers, or others.
• Parties to a business transaction in connection with an actual or proposed merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or other corporate transaction.

We do not disclose personal information to third parties for their own direct marketing purposes except as described in this Privacy Policy or with your consent.

Your Privacy Choices

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in our marketing emails. Even if you opt out of promotional communications, we may continue to send transactional or service-related communications, such as order confirmations, shipping updates, or account notices.

You may also be able to control certain cookies and advertising technologies through the privacy controls available on our Site or through your browser or device settings.

California Privacy Rights

If you are a California resident and applicable law provides you with these rights, you may have the right to:

• Know the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for collecting or using it, and the categories of third parties to whom it has been disclosed.
• Delete certain personal information we have collected about you, subject to applicable exceptions.
• Correct inaccurate personal information we maintain about you.
• Opt out of the sale or sharing of your personal information, as those terms are defined under California law.
• Limit certain uses and disclosures of sensitive personal information where applicable.
• Receive equal service and pricing and not be discriminated against for exercising your privacy rights.

Exercising Your California Privacy Rights

To submit a request to know, delete, or correct your personal information, please contact us at hello@tenzotea.co. We may need to verify your identity before completing certain requests and may request information reasonably necessary to do so.

California residents may also use an authorized agent to submit certain requests on their behalf, subject to verification and applicable legal requirements.

Sale or Sharing of Personal Information

Tenzo does not sell personal information for money. However, as described above, we may use advertising and analytics technologies that involve disclosure of certain identifiers, device information, internet activity, or similar information to advertising or marketing partners. Under California law, some of these activities may constitute “selling” or “sharing” personal information.

Where applicable, you may opt out of the sale or sharing of your personal information through the “Your Privacy Choices” or “Do Not Sell or Share My Personal Information” control provided on our Site.

We also recognize opt-out preference signals, such as the Global Privacy Control (GPC), as required by applicable law.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, including providing our products and services, maintaining business and transaction records, complying with legal and accounting obligations, resolving disputes, preventing fraud, and enforcing our agreements. Retention periods may vary depending on the type of information and our legal and business requirements.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage system is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our Site and products are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

Third-Party Websites and Services

Our Site may contain links to third-party websites, applications, or services. Tenzo is not responsible for the privacy, security, or content practices of third parties. We encourage you to review the privacy policies of any third-party websites or services you use.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, please contact us at:

Tenzo Tea, Inc.
10880 Wilshire Boulevard
Suite 1101
Los Angeles, CA 90024
United States
hello@tenzotea.co